The Big Box – Family Entertainment Hub is committed to caring for health and well-being of our patrons and we are playing our part in supporting local health officials by following their guidelines and assisting them where we can. we take pride in our motto i.e. “Your Safety is our Priority”. Keeping our motto in mind, we have taken various steps to safely welcome you back to your favorite play place!

PLAYING SAFE TOGETHER!

VACCINE RECORD REQUIRED

To implement bylaw 65M2021 of City of Calgary on Restriction Exemption Program, all patrons aged 12 years and over will be required to show either one of the following proof to enter the facility:
A ) Proof of Vaccination:
– Partial vaccination (one dose) accepted Sep 20 to Oct 25 if received 2 weeks before time of service
– Full vaccination (two doses) required after Oct 25
B ) Proof of a privately-paid negative PCR or rapid test within 72 hours of service
C ) Documentation of a medical exemption
Guests age 18 and over will be required to show proof of photo ID.

CLOSED PLAYGROUND SECTIONS

As per Alberta Health Services (AHS) guidelines, we are required to close activities which are not easily cleaned. Therefore, we will be temporarily reduced Balls section of the Ball Pit, and kept the Rainbow Net closed for time being.

INCREASE IN CLEANING FREQUENCY

We, at The Big Box, have kept the highest standards of cleanliness as our motto since day one, and to make our patrons comfortable, we are ready to increase these standards further. With the increased frequency of cleaning regime and specialized EPA-registered hospital-grade disinfectants, we will ensure that your visit to The Big Box is safe and fun!

HAND SANITIZER STATIONS

Over 30 hand sanitizer stations have been installed throughout the facility for quick access to sanitization for our patron during their play experience.

WE ARE GOING CASHLESS

The Big Box wants to reduce touchpoints as much as they can. Therefore, as per AHS guidelines, we will be turning into a cashless facility for time being.

NEW WAIVER REQUIREMENT

Starting from October 7th, 2020, all of our patrons will be required to sign a new waiver. As a precautionary measure, we have removed our in-store waiver kiosk. Our facility will have QR code signage at various points on your check-in journey that can be used to sign our new waiver. Save time by signing the waiver before coming by clicking here.

CHANGES TO SERVICES

BIRTHDAY PARTY SPACE

Each birthday party space will accommodate up to 20 people at any given time. We recommend guests to stick to cohort groups for party bookings at this time.

HAPPY BUMPER CARS

Guests will be required to follow the instructions of the team member for safe operations. Sanitization of each car will be performed by the team member after use. Assistance will be provided upon request.

THE VIRTUAL BOX

Only one guest/cohort group (max. 2 people) will be able to use virtual machines at any given time. Observing family members will be requested to observe from outside The Virtual Box. The sanitization of machines will be performed after each use.

ON-THE-FLY! ROPES COURSE

Patrons will be required to sanitize their hands when they begin and end their rope course experience. The team member will explain to you the rules and will guide you through your harnessing procedure. Harness and helmet will be submitted to the disinfecting shelf, after which disinfecting of equipment will be performed.

1-UP! ARCADE

Our gaming area will have periodic cleaning of arcade games that will be done throughout operation hours.

UPGRADES TO FACILITY

PARTITIONS TO THE PARTY BOX

To mitigate the exposure and increase privacy, we have installed solid partitions in between all party spaces.

ONLINE BOOKING

We have gone online now! You can now see available time slots and plan your event at your own convenience. Simply click here and get the party started!

ONLINE STORE

In addition to online booking, we introduce our online store. You will now have the option to purchase admissions, combos, and much more, just a click away from your home! Click here to purchase now.

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