The Big Box – Family Entertainment Hub is committed to caring for health and well-being of our patrons and we are playing our part in supporting local health officials by following their guidelines and assisting them where we can. we take pride in our motto i.e. “Your Safety is our Priority”. Keeping our motto in mind, we have taken various steps to safely welcome you back to your favorite play place!
PLAYING SAFE TOGETHER!
Being an open-concept, high ceiling indoor play space is what our patrons enjoy the most about The Big Box. It stays breathable and comfortable even when it is crowded. But being on a safer, we will be reducing our capacity to 50% to make you more relaxed while having fun at the facility.
SINGLE ACCESS TO FACILITY
We have closed our 64th Avenue entrance to the facility at this time for the purpose of crowd control and capacity limitations. Only 65th Avenue (Ramp entrance) will be open to enter The Big Box.
CLOSED PLAYGROUND SECTIONS
As per Alberta Health Services (AHS) guidelines, we are required to close activities which are not easily cleaned. Therefore, we will be temporarily closing off Ball Blaster area, Building Block area, Balls section of the Ball Pit, and the Rainbow Net.
INCREASE IN CLEANING FREQUENCY
We, at The Big Box, have kept the highest standards of cleanliness as our motto since day one, and to make our patrons comfortable, we are ready to increase these standards further. With the increased frequency of cleaning regime and specialized EPA-registered hospital-grade disinfectants, we will ensure that your visit to The Big Box is safe and fun!
COHORT EMPLOYEE GROUPS
Our amazing team members are the ones who make sure your experience stays smooth and memorable. Their safety is extremely important to us. Therefore, we are making every effort to create distinguish cohort employee groups who can operate in a safe work environment effectively and keep bringing you extraordinary service.
HAND SANITIZER STATIONS
Over 30 hand sanitizer stations have been installed throughout the facility for quick access to sanitization for our patron during their play experience.
MASKS & SCREENING
As per health authority guidelines, masks will be mandatory throughout the facility except while eating or being physically active. Our security personnel will be asking COVID-19 screening questions when you enter. We will be providing a disposable face mask if you forget to bring one.
WE ARE GOING CASHLESS
The Big Box wants to reduce touchpoints as much as they can. Therefore, as per AHS guidelines, we will be turning into a cashless facility for time being.
To ensure physical distancing in the facility wherever possible, we have increased signage to assist our efforts in making play experience safe together!
NEW WAIVER REQUIREMENT
Starting from October 7th, 2020, all of our patrons will be required to sign a new waiver. As a precautionary measure, we have removed our in-store waiver kiosk. Our facility will have QR code signage at various points on your check-in journey that can be used to sign our new waiver. Save time by signing the waiver before coming by clicking here.
CHANGES TO SERVICES
INDOOR PLAYGROUND SESSIONS
To enhance our cleaning protocols, we will be performing continuous cleaning procedures during operations by closing off sections of playground, using electrostatic cleaning equipment, and spraying environmentally friendly, kid-safe and EPA approved cleaning solution; so that your play experience stays safe and uninterrupted for the whole day! Our hours of operation will be 10AM to 8PM everyday.
BIRTHDAY PARTY SPACE
Each birthday party space will accommodate up to 20 people at any given time. We recommend guests to stick to cohort groups for party bookings at this time.
HAPPY BUMPER CARS
Guests will be required to follow the instructions of the team member for safe operations. Sanitization of each car will be performed by the team member after use. Assistance will be provided upon request.
THE VIRTUAL BOX
Only one guest/cohort group (max. 2 people) will be able to use virtual machines at any given time. Observing family members will be requested to observe from outside The Virtual Box. The sanitization of machines will be performed after each use.
ON-THE-FLY! ROPES COURSE
Patrons will be required to sanitize their hands when they begin and end their rope course experience. The team member will explain to you the rules and will guide you through your harnessing procedure. Harness and helmet will be submitted to the disinfecting shelf, after which disinfecting of equipment will be performed.
Our gaming area will have periodic cleaning of arcade games that will be done throughout operation hours.
UPGRADES TO FACILITY
PARTITIONS TO THE PARTY BOX
To mitigate the exposure and increase privacy, we have installed solid partitions in between all party spaces.
In addition to online booking, we introduce our online store. You will now have the option to purchase admissions, combos, and much more, just a click away from your home! Click here to purchase now.
KIOSK MODE (COMING SOON)
To increase the convenience of our guests, we have now installed 6 self-serve kiosk stations to speed up the check-in process.