The Big Box – Family Entertainment Hub is committed to caring for health and well-being of our patrons and we are playing our part in supporting local health officials by following their guidelines and assisting them where we can. we take pride in our motto i.e. “Your Safety is our Priority”. Keeping our motto in mind, we have taken various steps to safely welcome you back to your favorite play place!
PLAYING SAFE TOGETHER!
CLOSED PLAYGROUND SECTIONS
As per Alberta Health Services (AHS) guidelines, we are required to close activities which are not easily cleaned. Therefore, we will be temporarily reduced Balls section of the Ball Pit, and kept the Rainbow Net closed for time being.
INCREASE IN CLEANING FREQUENCY
We, at The Big Box, have kept the highest standards of cleanliness as our motto since day one, and to make our patrons comfortable, we are ready to increase these standards further. With the increased frequency of cleaning regime and specialized EPA-registered hospital-grade disinfectants, we will ensure that your visit to The Big Box is safe and fun!
HAND SANITIZER STATIONS
Over 30 hand sanitizer stations have been installed throughout the facility for quick access to sanitization for our patron during their play experience.
WE ARE GOING CASHLESS
The Big Box wants to reduce touchpoints as much as they can. Therefore, as per AHS guidelines, we will be turning into a cashless facility for time being.
NEW WAIVER REQUIREMENT
Starting from October 7th, 2020, all of our patrons will be required to sign a new waiver. As a precautionary measure, we have removed our in-store waiver kiosk. Our facility will have QR code signage at various points on your check-in journey that can be used to sign our new waiver. Save time by signing the waiver before coming by clicking here.
CHANGES TO SERVICES
BIRTHDAY PARTY SPACE
Each birthday party space will accommodate up to 20 people at any given time. We recommend guests to stick to cohort groups for party bookings at this time.
HAPPY BUMPER CARS
Guests will be required to follow the instructions of the team member for safe operations. Sanitization of each car will be performed by the team member after use. Assistance will be provided upon request.
THE VIRTUAL BOX
Only one guest/cohort group (max. 2 people) will be able to use virtual machines at any given time. Observing family members will be requested to observe from outside The Virtual Box. The sanitization of machines will be performed after each use.
ON-THE-FLY! ROPES COURSE
Patrons will be required to sanitize their hands when they begin and end their rope course experience. The team member will explain to you the rules and will guide you through your harnessing procedure. Harness and helmet will be submitted to the disinfecting shelf, after which disinfecting of equipment will be performed.
Our gaming area will have periodic cleaning of arcade games that will be done throughout operation hours.
UPGRADES TO FACILITY
PARTITIONS TO THE PARTY BOX
To mitigate the exposure and increase privacy, we have installed solid partitions in between all party spaces.
In addition to online booking, we introduce our online store. You will now have the option to purchase gift cards and loyalty memberships, just a click away from your home! Click here to purchase now.